The study of Operations Management enables organisations that provide products or services to compete on an effective footing with other organisations in the 21st century. The principles used in manufacturing can be applied to a myriad of service industries where managers and supervisors need to deliver exceptional service while managing input cost and capacity. Examples include restaurants, hotel and resort management, hospital management and pharmaceutical stock control, airlines, entertainment, tourism-related services and education.
All too often companies in the manufacturing and service sectors find themselves plagued by:
- Under-capacity utilisation while simultaneously working overtime.
- Long lead-times and poor on-time deliveries.
- Inventory buildup and quality problems.
This Short Learning Programme covers the techniques associated with proper operations management and its relationship to other business disciplines. It provides practical tools to measure performance, to improve production, determine throughput, optimise capacity, cut operating cost and ultimately increase profits through effective process control and risk management.
With a strong focus on customer service, this course is perfectly suited for the Service Industry as well as Production. The theoretical content of this programme is balanced with practical application and enables students to maximise resources for competitive advantage.
WHO SHOULD ATTEND
- Those already involved in operations management who have not had the benefit of formal training.
- Senior and middle level managers with responsibilities in operations management, manufacturing management, services management, supply chain management, distribution management, inventory control management and procurement management.
- Managers who require a broader understanding of how efficient operations can be an effective tool to increase profits.
- Those who wish to enter the field of operations management.
Lectures are conducted once a week in the evening or on a Saturday morning over 8 weeks.
The short learning programme fee includes all programme material, which becomes the property of the student. This material constitutes a valuable source of on-going reference. Please note that module manuals will be available in electronic format.
Students will be required to submit a Portfolio of evidence at the end of the programme.
This Short Learning Programme aims to provide comprehensive knowledge of the concepts and principles of Operations Management and its relationship with other business disciplines. The theories will be applied to practical contexts which will enable students to demonstrate their understanding of the maximising of resources for competitive advantage.
- Understanding the operations manager’s role and responsibility with specific reference to the transformation process. This includes understanding the difference between operations in manufacturing versus service industry.
- Tools and techniques for accurate forecasting for the operations process.
- Strategy design of flow of processes to maximise efficiency of time and resources in the operations of goods and services.
- Models for managing quality in the operations process, including quality of services.
- Supply chain management, including inventory management, materials requirements planning (MRP), capacity planning and aggregate planning.
- Strategic planning for operations management challenges.
THE INDEPENDENT INSTITUTE OF EDUCATION (THE IIE) - ACCREDITED BY THE BRITISH ACCREDITATION COUNCIL
The IIE has been internationally recognised and accredited by the British Accreditation Council (BAC). The BAC has been responsible for setting standards within the independent further and higher education sector for 25 years. Their accreditation is held by hundreds of college in the UK and overseas. They provide the leading mark of educational quality for the sector, which is used by students, parents, agencies and beyond as a guarantee of standards. For more information please visit
*Please note that content is subject to change